1. Who This Policy Applies To

This policy applies to people who use Cadana Fertility as donors, patients, fertility clinics, fertility professionals, administrators, support contacts, visitors to our public website, and anyone who communicates with us about our services.

Cadana Fertility handles sensitive fertility and health-related information. Please read this policy carefully before creating an account, uploading documents, completing medical or donor records, messaging a clinic, or using our mobile app.

2. Information We Collect

We collect information that users provide directly, information created while using the service, and limited technical information needed to operate the app safely. This may include:

• Account details such as name, display name, username, email address, phone number, password credentials, account type, registration details, and account status.
• Profile details such as country, state, city, address, language, relationship status, education, professional history, family information, service category, specialty, clinic details, and profile media.
• Fertility, reproductive health, donor, medical history, semen donation, oocyte donation, appointment, clinic, laboratory, and care-related records where a user or authorized professional submits them.
• Uploaded files such as documents, images, profile photos, cover images, identity or verification files, medical documents, and other files chosen by the user.
• Messages, chat content, support requests, clinic communication, notifications, and other communications sent through the service.
• Settings and preferences such as privacy controls, data availability choices, notification settings, theme choices, language, timezone, and security settings.
• Technical information such as device type, browser type, app version, IP address, session information, login times, security logs, error logs, cookies, local storage data, and Firebase Cloud Messaging tokens used for notifications.

The app may request access to photos, videos, files, or camera features only when a user chooses to upload or capture an image or document. We do not use these permissions to access files in the background. The user chooses what to upload.

3. How We Use Information

We use personal information to provide and protect Cadana Fertility. We may use information to:

• Create, verify, secure, and manage user accounts.
• Provide dashboards, profiles, clinic search, messaging, document uploads, donor records, medical history tools, appointment features, and related app functions.
• Allow permitted clinics, fertility professionals, and administrators to review information that a user has made available to them.
• Send account notices, chat alerts, appointment reminders, service messages, security alerts, and support responses.
• Apply user privacy choices, including settings that restrict access to contact information, donor details, medical history, documents, clinic sharing, or chat information.
• Detect, investigate, and prevent fraud, unauthorized access, abuse, security incidents, or misuse of sensitive information.
• Maintain records needed for audit, legal, regulatory, medical, clinic-operation, and patient-safety purposes.
• Improve reliability, usability, performance, and security of the app and website.

We do not sell personal information. We do not use sensitive fertility or health information for advertising.

4. Health, Fertility, and Donor Information

Fertility, reproductive health, donor, semen donation, oocyte donation, medical history, and uploaded health documents are sensitive information. We use this information only for service features, care coordination, clinic workflows, record review, support, safety, compliance, and related operational needs.

Users should only submit information that is accurate and that they are comfortable sharing for fertility-related services. Clinics and fertility professionals are responsible for their own clinical decisions, medical advice, consent processes, diagnosis, treatment, and record-keeping obligations.

Clinic and superadmin accounts are not donor accounts and should not create personal donor medical history or semen donation records for themselves. Donor and medical-history tools are intended for eligible donor profiles only.

5. When We Share Information

We share information only when needed to provide the service, follow user choices, operate safely, or comply with lawful requirements. We may share information with:

• Fertility clinics, fertility doctors, nurses, embryologists, counselors, laboratories, and other fertility professionals involved in permitted account workflows.
• Authorized users inside the platform when the account owner has made the relevant category of information available.
• Service providers who help us host, maintain, secure, monitor, communicate through, or operate the app.
• Legal, regulatory, law-enforcement, safety, or professional bodies where disclosure is required or reasonably necessary.
• Successors or advisers if Cadana Fertility is involved in a business transfer, restructuring, audit, or similar business process, subject to appropriate protection of personal information.

We do not sell users' personal information, donor records, health records, uploaded documents, or contact details.

6. Third-Party Services

Cadana Fertility uses third-party technology providers to support hosting, security, storage, notifications, analytics, email, and other core operations. These providers are allowed to process information only as needed to provide their services to us and must handle information according to their own privacy and security duties.

The app may use Firebase Cloud Messaging to send push notifications. Firebase may process notification tokens, device identifiers, and delivery-related technical information. Users can control push notification permissions through their device settings.

7. Payments

Cadana Fertility does not currently collect payments through the app. If payment or subscription features are added in the future, this Privacy Policy will be updated to explain what payment-related information is collected, how it is processed, and which payment providers are used.

8. Cookies, Local Storage, and WebView Data

Because the mobile app may display Cadana Fertility web services through a secure WebView, cookies, local storage, and similar technologies may be used to keep users signed in, remember preferences, operate features, protect sessions, and improve security.

Blocking or deleting cookies and local storage may sign a user out or stop some features from working correctly.

9. Notifications

The app may request permission to send push notifications. Notifications may include appointment updates, messages, reminders, and important service information. Users can turn off notifications through their device settings.

10. User Privacy Controls

Cadana Fertility may allow users to control whether certain categories of information are available to clinics, professionals, administrators, or other permitted accounts. These categories may include profile details, contact information, documents, fertility and health records, appointment information, clinic-sharing information, and chat information.

When a user restricts a category, the app limits access to that category inside Cadana Fertility. Restriction does not erase information, delete the account, or remove copies already lawfully accessed or retained by clinics, professionals, or others outside the platform. Users can read more at cadanafertility.com/restrict-information-access.

11. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include account authentication, access controls, permission checks, secure file handling, monitoring, logging, and limiting access to people or systems that need the information to operate the service.

No app, website, storage system, or internet transmission is completely secure. Users should protect their login details, use secure devices, and contact us quickly if they believe their account has been accessed without permission.

12. Data Retention

We retain user information for as long as necessary to provide our services, maintain accounts, support clinic and fertility-care operations, comply with legal or regulatory obligations, resolve disputes, enforce agreements, prevent fraud or misuse, protect the security of the app, and maintain audit records.

Some information may remain for a limited period in backups, logs, security records, audit trails, clinic-operation records, appointment records, professional communication records, or records that fertility clinics or professionals must keep under their own legal, regulatory, medical, or operational duties. Where information is retained for these reasons, we limit its use to the purpose that requires retention.

13. Account Deletion

Users can request or complete account deletion through the in-app account deletion process, or by using the public web deletion resource at cadanafertility.com/account-deletion. When an account is deleted, we delete or de-identify personal information directly linked to that account where appropriate.

Deletion may not remove information that we, a connected fertility clinic, or a fertility professional must retain for legal, regulatory, security, audit, fraud prevention, dispute resolution, clinic-operation, patient safety, record-keeping, backup, or legitimate business reasons. Retained information is kept only for the purpose that requires retention and for no longer than necessary for that purpose.

14. Access, Correction, and Privacy Requests

Users can update many account details directly in settings. Depending on applicable law, users may also have the right to ask for access to their personal information, correction of inaccurate information, deletion of information, restriction of processing, or information about how their data is used.

To make a privacy request, contact us using the email address below. We may need to verify account ownership before completing the request, especially where the request involves sensitive health, fertility, donor, clinic, document, or communication records.

15. Children's Privacy

Cadana Fertility is not intended for children and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided personal information through the app, we will take appropriate steps to delete it unless we are legally required to retain it.

16. International Use

Users may access Cadana Fertility from different locations. Information may be processed or stored in countries where our systems, service providers, clinics, or professionals operate. Where information is transferred or processed outside a user's location, we take reasonable steps to protect it according to this policy and applicable requirements.

17. Medical Disclaimer

Cadana Fertility provides digital tools for records, communication, fertility-service workflows, and educational support. It does not replace medical advice, diagnosis, treatment, emergency care, or the independent judgement of a qualified health professional. Users should review the Medical Disclaimer for more detail.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the app after changes are posted means the user accepts the updated Privacy Policy.

19. Contact Us

For questions, privacy requests, or concerns about this Privacy Policy, contact us at:

Cadana Fertility Solutions
FLAT 5 HADASSAH COURT OPPOSITE NEW CPC CHURCH NEWS
ENGINEERING DAWAKI

Email: info@cadanafertility.com