Privacy Policy for Cadana Fertility

Effective Date: July 21, 2026

Cadana Fertility Solutions ("Cadana Fertility," "we," "our," or "us") operates the Cadana Fertility mobile application and related web services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when users access or use our app and services.

1. Information We Collect

We may collect the following information from users:

- Name
- Email address
- Phone number
- Login details and account information
- Profile information
- Fertility, reproductive health, and other health-related information
- Appointment information
- Uploaded documents, images, or files
- Chat messages and communication with fertility professionals or support teams
- Notification identifiers, including Firebase Cloud Messaging tokens, used to send app notifications
- Basic device, browser, and technical information needed to operate the app securely

The app may request access to photos, videos, or files when a user chooses to upload documents or images. The app may also allow camera access through the device's file upload flow when a user chooses to take and upload an image.

2. How We Use Information

We use collected information to:

- Create and manage user accounts
- Provide fertility-related services and app features
- Connect users with fertility clinics and fertility professionals
- Manage appointments, consultations, documents, messages, and care-related communication
- Send important notifications, reminders, messages, and service updates
- Improve app performance, security, and user experience
- Respond to support requests and user inquiries
- Comply with legal, regulatory, safety, and operational requirements

3. Health and Fertility Information

Because Cadana Fertility may process fertility, reproductive health, and other health-related information, we treat this information as sensitive. We use this information only to provide relevant fertility services, support care coordination, and improve the user's experience within the app.

Users should only upload or submit information they are comfortable sharing for the purpose of receiving fertility-related services.

4. Sharing of Information

We may share user information with:

- Fertility clinics
- Fertility doctors, nurses, embryologists, counselors, or other fertility professionals
- Service providers who help us operate the app, send notifications, store data, provide hosting, or maintain security
- Legal or regulatory authorities where required by law or necessary to protect rights, safety, or security

We do not sell users' personal information.

5. Third-Party Services

The app uses third-party technology and service providers to support core app functionality. This may include Firebase Cloud Messaging, which helps us send push notifications.

These third-party providers may process limited technical information according to their own privacy and security practices.

6. Payments

Cadana Fertility does not currently collect payments through the app. If payment or subscription features are added in the future, this Privacy Policy will be updated to explain what payment-related information is collected, how it is processed, and which payment providers are used.

7. Cookies and App Storage

Because the app displays Cadana Fertility web services through a secure WebView, cookies, local storage, and similar technologies may be used to keep users signed in, remember preferences, operate app features, and improve security.

8. Notifications

The app may request permission to send push notifications. Notifications may include appointment updates, messages, reminders, and important service information. Users can turn off notifications through their device settings.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic system or internet transmission is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain user information for as long as necessary to provide our services, maintain user accounts, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.

11. Account Deletion

Users can request or complete account deletion through the in-app account deletion process. When an account is deleted, we will delete or de-identify personal information where appropriate, unless we are required or permitted to retain certain information for legal, regulatory, safety, fraud prevention, dispute resolution, or legitimate business purposes.

12. User Rights

Depending on applicable law, users may have the right to access, correct, update, delete, or request information about how their personal data is used. Users may contact us using the details below for privacy-related requests.

13. Children's Privacy

Cadana Fertility is not intended for use by children. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information through the app, we will take appropriate steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the app after changes are posted means the user accepts the updated Privacy Policy.

15. Contact Us

For questions, privacy requests, or concerns about this Privacy Policy, contact us at:

Cadana Fertility Solutions
FLAT 5 HADASSAH COURT OPPOSITE NEW CPC CHURCH NEWS
ENGINEERING DAWAKI

Email: info@cadanafertility.com